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2222 East Cliff Drive, Santa Cruz, CA 95062
(Santa Cruz Harbor)
Mon - Thurs: 8:00 am - 9:00 pm
Fri - Sat: 7:00 am - 10:00 pm
Sun: 7:00 am - 9:00 pm
(831) 477-0371
Cafe El Palomar on Facebook
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2011-12-15 18:41:45   was responsible for a catering event for my department at the university on Nov. 5 2011. I don't live in town and heard of Palomar I found Cafe Palomar on E. Cliff thinking it was the one I had heard so many great things about El Palomar on Pacific (no relation) and worked with them on an appropriate menu for an event of 25 people. When I went to pick up the order from them on the day of the party I realized I was overcharged for the amount of food that they provided and also that they did not give me the type of receipt I had asked for in order to be reimbursed (itemized on a letter head). After the event I spoke with the manager. She agreed that I was overcharged yet had a difficult time understanding what I needed with regard to an invoice. I went back and forth with them for a month over this and finally, when the manager frustratedly told me she couldn't help me and I would need to wait until someone else could, I told her it had been a month and I would come and help her draft an invoice. When I showed up at the restaurant, she had found a letterhead, photocopied the original receipt on that, and offered a gift certificate, but had still misunderstood what I needed with regard to an invoice, so I asked her to put me on the phone with the owner or someone that had experience with invoicing. She put me on the phone with Mike B (account manager) and as I tried to detail the events he cut me off and said that I needed to wait for a few hours while he sorted out the invoice, which was fine. He then lectured me on my impertinence and when I went to speak again, explaining the overall experience including the overcharge, he told me to "shut up" and let him speak. I repeated what he said (i.e., "shut up") and told him that I just wanted to make sure I heard him correctly, he went to speak again and I repeatedly asked him if he had told me to "shut up" which is when he called me the B-word. He ultimately showed up with an invoice, but when I protested the gift certificate they gave me for the overcharge, explaining that I refused to patron an establishment that treats its customers in that manner and freely uses derogations in such a way, I was told to speak to the owner. The owner refused to speak to me and I sent the invoice in for billing. When the manager of my department spoke to Mike, Mike told her that I was "ragging on" him and I would have had better results if I had not done so. Ultimately I am stuck paying $50 to a restaurant that reimbursed me with a gift certificate and which called me a B*** Any advice on ways to protest an establishment that condones this kind of behavior from their senior management. - Sincerely "ragging b*** —