Shirley Hoy is the City Manager at City Hall and she sits in City Council chambers as the top bureaucrat.

She is the daughter of two Chinese immigrants to Canada, Shirley Hoy has distinguished herself as a top bureaucrat in the city of Toronto.

She completed high school at Lawrence Park Collegiate Institute, after which she went on to earn a master's degree in public administration from Queen's, and a Master's Degree in Social Work (Social Policy) from the University of Toronto.

Before becoming the Chief Administrative Officer (CAO) of the City of Toronto, she held positions such as Director of Policy and Planning for the Community Services department; General Manager of Administration for Exhibition Place; and Executive Director for the Metro Chairman's Office.

After working in the provincial government between 1991 and 1995, she was appointed to the post of "Commissioner of the Community and Neighbourhood Services" in January, 1996.

Initially appointed as the Acting CAO of Toronto, she was given the official title on November 6, 2001.

During the City's corporate restructuring in late 2004, her title was changed to City Manager, her job remains essentially the same.

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